I recently went out for a ‘Free Estimate’ in Worcester, MA. When I got there it was pretty standard. The woman showed me around and explained to me the items to be removed from outside and inside the house. When I was finished and about to give her a price I asked her two questions I always ask: “How did you hear about Trash Wizard Junk Removal?”, and “Have you received any other estimates?” I obviously ask the first question in order to track Trash Wizard’s advertising. The second question is so I can tell the potential customer that Trash Wizard WILL BEAT ANY COMPETITORS PRICE.
Her answer shocked me:
“Yes,” she said. “Another company quoted me $700.”
“$700!,” I replied.
I then went on to inform her that Trash Wizard’s price was much lower.
“You’re looking at $225 at max.”
She looked as if she saw a ghost. She then thanked me profusely for coming out, and asked me how much she owed me. I told her that Trash Wizard offers ‘Free Estimates’ just like everybody else. Then the second shocker–the previous junk company told her she had to pay $50 for the estimate!!! Not knowing any better, she paid them!
It was unfortunate that a Worcester resident had to be taken advantage of by a local company. I let her know that all companies, whether they’re contractors, painters or landscapers always give a ‘Free Estimate’. That’s how companies obtain new customers.
Well, needless to say Trash Wizard will be performing the job. I only wish she had called us first, we could have saved her $50 bucks. Atleast she didn’t pay the $700 she was quoted. I sincerely hope no one else gets taken advantage in this manner by anyone. I always encourage customers and potential customers to shop around before settling on a price. It’s just good business to let the customer know that Trash Wizard’s prices are comparable to industry standards and that there are other options.